Cold's Trust Center Security Controls & Measures | By Sprinto

Founded in 2024

Cold recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a service provider/product, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities within Cold so that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

Controls (47)

Here are the controls implemented at Cold to ensure compliance, as a part of our security program.

Product security (1)

Situational Awareness For Incidents
Entity maintains a record of information security incidents, its investigation, and the response plan that was executed in accordance with the policy and procedure defined to report and manage incidents.

Data security (4)

• Termination of Employment
  Entity ensures logical access that is no longer required in the event of termination is made inaccessible in a timely manner.
• Encrypting Data At Rest
  Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.
• Data Backups
  Entity backs up relevant user and system data regularly to meet recovery time and recovery point objectives and verifies the integrity of these backups.
• Testing for Reliability and Integrity
  Entity tests backup information periodically to verify media reliability and information integrity.

Network security (6)

• Limit Network Connections
  Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.
• External System Connections
  Every Production host is protected by a firewall with a deny-by-default rule. Deny by default rule set is a default on the Entity's cloud provider.
• Transmission Confidentiality
  Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.
• Anomalous Behavior
  Entity's infrastructure is configured to review and analyze audit events to detect anomalous or suspicious activity and threats
• Capacity & Performance Management
  Entity has set up methods to continuously monitor critical assets to generate capacity alerts to ensure optimal performance, meet future capacity requirements, and protect against denial-of-service attacks.
• Centralized Collection of Security Event Logs
  Entity's infrastructure is configured to generate audit events for actions of interest related to security for all critical systems.

App security (2)

• Conspicuous Link To Privacy Notice
  Entity displays the most current information about its services on its website, which is accessible to its customers.
• Secure system modification
  Entity has procedures to govern changes to its operating environment.

Endpoint security (5)

• Malicious Code Protection (Anti-Malware)
  Where applicable, Entity ensures that endpoints with access to critical servers or data must be protected by malware-protection software.
• Full Device or Container-based Encryption
  Where applicable, Entity ensures that endpoints with access to critical servers or data must be encrypted to protect from unauthorized access.
• Endpoint Security Validation
  Entity has set up measures to perform security and privacy compliance checks on the software versions and patches of remote devices prior to the establishment of the internal connection.
• Session Lock
  Entity ensures that endpoints with access to critical servers or data are configured to auto-screen-lock after 15 minutes of inactivity.
• Endpoints Encryption
  Entity requires that all critical endpoints are encrypted to protect them from unauthorized access.

Corporate security (29)

• Code of Business Conduct
  Entity has a documented policy to define behavioral standards and acceptable business conduct.
• New Hire Policy Acknowledgement
  Entity has established procedures for new staff to acknowledge applicable company policies as a part of their onboarding.
• Security & Privacy Awareness
  Entity provides information security and privacy training to staff that is relevant to their job function.
• Performance Review
  Entity requires that all employees in client serving, IT, Engineering, and Information Security roles are periodically evaluated regarding their job responsibilities.
• Periodic Policy Acknowledgement
  Entity has established procedures for staff to acknowledge applicable company policies periodically.
• Automated Reporting
  Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.
• Incident Reporting Assistance
  Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.
• Risk Framing
  Entity performs a formal risk assessment exercise annually, as per documented guidelines and procedures, to identify threats that could impair systems' security commitments and requirements.
• Risk Assessment
  Each risk is assessed and given a risk score in relation to the likelihood of it occurring and the potential impact on the security, availability, and confidentiality of the Company platform. Risks are mapped to mitigating factors that address some or all of the risk.
• Fraud
  Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.
• Third-Party Criticality Assessments
  Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.
• Assigned Cybersecurity & Privacy Responsibilities
  Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.
• Internal Audit using Sprinto
  Entity uses Sprinto, a continuous monitoring system, to track and report the health of the information security program to the Information Security Officer and other stakeholders.
• Periodic Review & Update of Cybersecurity & Privacy Program
  Entity's Senior Management reviews and approves the state of the Information Security program including policies, standards, and procedures, at planned intervals or if significant changes occur to ensure their continuing suitability, adequacy, and effectiveness.
• Management Review of Org Chart
  Entity's Senior Management reviews and approves the Organizational Chart for all employees annually.
• Management Review of Risks
  Entity's Senior Management reviews and approves the "Risk Assessment Report" annually.
• Management Review of Third-Party Risks
  Entity's Senior Management reviews and approves the "Vendor Risk Assessment Report" annually.
• Subservice organization evaluation
  Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.
• Subprocessor Requirements
  Entity ensures that appropriate remediation measures are in place when personal data is shared with vendors as a part of its processing activities.
• Data Protection Impact Assessment (DPIA)
  Entity conducts Data Protection Impact Assessments periodically in order to assess the regulatory risks associated with the processing of personal data.
• EU Representative
  Entity appoints a EU Representative to serve as a point of contact between EU authorities, data subjects and the organization.
• Testing
  Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.
• Chief Privacy Officer (CPO)
  Entity appoints a Privacy Officer to assess and facilitate the entity's compliance with relevant regulatory requirements.
• Privacy Act Statements
  Entity includes Privacy Act statements on forms that collect information that will be maintained in a Privacy Act system of records, or provide Privacy Act statements on separate forms that can be retained by individuals.
• Asset Ownership Assignment
  Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.
• New Hire Security & Privacy Training Records
  Entity has established procedures for new staff to complete security and privacy literacy training as a part of their onboarding.
• Periodic Security & Privacy Training Records
  Entity documents, monitors, and retains individual training activities and records.
• Updates During Installations / Removals
  Entity periodically updates and reviews the inventory of systems as a part of installations, removals, and system updates.
• Inventory of Endpoint Assets
  Entity develops, documents, and maintains an inventory of organizational endpoint systems, including all necessary information to achieve accountability.